These terms are an agreement between Nimtelligence AB, org. no. 559401-7476, Redaregatan 48, c/o Hetch, 252 36 Helsingborg, Sweden ("Nimt", "we"), and the business that uses Nimt ("you", the "Customer"). By creating an account or using the service, you accept these terms on behalf of that business and confirm that you may do so.
Nimt is a service for businesses. It is not offered to consumers.
1. Definitions
- Service: the Nimt platform at app.nimt.ai, including the AI agent, the API, the MCP server, integrations and related support.
- Users: the people you give access to your workspace.
- Customer Content: everything you or your Users add to the Service, such as projects, brands, prompts, instructions to Nimt's AI features, files and data from connected apps.
- Output: results the Service produces for you, such as tracked AI answers, metrics, reports and results from Nimt's AI features.
- Order Form: a separate agreement signed by both parties, such as an enterprise agreement.
2. How these terms fit together
These terms, the Data Processing Agreement and any Order Form form the agreement between us. If they conflict, the Data Processing Agreement applies to the processing of personal data, and an Order Form applies before these terms. An Order Form may add to the Data Processing Agreement but not reduce its protections.
3. Accounts
You are responsible for your Users, for keeping sign-in details and API or MCP tokens secret, and for everything done through your workspace. Give us accurate account details and tell us promptly at support@nimt.ai if you suspect unauthorised access.
4. Plans, trials and payment
- Subscriptions renew automatically for the same period until you cancel. You can cancel at any time; the Service stays available until the end of the period you have paid for. Either party may stop a subscription from renewing by telling the other before the current period ends.
- A free trial turns into a paid subscription when it ends, unless you cancel before then.
- Fees, credits and limits follow the plan you choose on our pricing page or in an Order Form. Prices exclude VAT and other taxes.
- If a payment fails, we may limit or suspend the Service until it is paid.
- We may change prices with at least 30 days' notice. The new price applies from your next renewal.
- Fees are not refunded, except where these terms or the law say otherwise.
5. Acceptable use
You may not:
- use the Service unlawfully, or to infringe anyone's rights
- try to access other customers' data, or get around security measures, limits or credit rules
- resell the Service or give third parties access to it. Agencies may use the Service for their clients and share Output with them.
- copy, reverse engineer or scrape the Service, or use it to build a competing product
- overload the Service, including with automated access outside the API and MCP server
- upload malware, or content that is unlawful or that you don't have the right to use
We may limit API and MCP usage to keep the Service stable.
6. Customer Content
You own your Customer Content. You give us the right to host, process and transmit it as needed to provide, secure and support the Service, as described in the Data Processing Agreement.
You are responsible for your Customer Content and for having the right to use it. Please don't add sensitive personal data; the Service doesn't need it.
To track your brand, the Service sends your tracked prompts to public AI services such as ChatGPT, Gemini, Copilot, Perplexity and Google AI Mode. We send the prompt text without your name, email address or company details, and those services handle it under their own terms. Anything written in the prompt itself is sent.
Improving Nimt's AI. We may use your work with Nimt's AI features (instructions, results and feedback) to improve the Service, including to train and evaluate models that only power Nimt. Before we use them for training, we remove direct identifiers such as names and email addresses. We never share them with third parties for their own training, and we never use files or data from connected apps for training. Apart from the public AI services we query to track your brand, the AI providers we use may not train on your content either.
You can opt out at any time by emailing privacy@nimt.ai, and an Order Form can exclude it. After you opt out, we don't use your future conversations for training.
Unless an Order Form says otherwise, we may create de-identified, aggregated data from use of the Service and use it to operate, improve and develop our services, for example for benchmarks. Such data never identifies you, your company or any individual.
7. AI Output
The Service uses AI, and its results depend on public AI services that we don't control. Output may be incomplete or inaccurate, and it can change over time. We don't guarantee any visibility, ranking or business result.
You decide how you use Output, and you are responsible for actions you ask Nimt's AI features to take, including in apps you connect. As between us, you may use Output freely for your business.
8. Connected services
When you connect apps, sign in with Google or Microsoft, or use Nimt from Slack, you let us access those services and act in them on your instructions. Their own terms apply, and we are not responsible for them.
9. Our rights
Nimt owns the Service, its software, design and brand. You get a non-exclusive right to use the Service for your business while your subscription is active. If you send us feedback, we may use it freely.
10. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only for this agreement. This doesn't apply to information that is public, already known, independently developed, or that the law requires a party to disclose.
11. Personal data
Our privacy policy explains how we handle personal data as a controller. When we process personal data on your behalf, the Data Processing Agreement applies and forms part of these terms.
12. Suspension
We may suspend access, fully or partly, if you breach these terms, don't pay, put the Service or others at risk, or if the law requires it. Where reasonable, we will tell you first and restore access once the problem is solved.
13. Ending the agreement
The agreement continues until your subscription ends. Either party may end it if the other materially breaches it and doesn't fix the breach within 30 days of notice. We may stop offering the Service with at least 30 days' notice, and then refund prepaid fees for the unused period.
When the agreement ends, access ends. We keep your workspace so you can reactivate it, until you ask us to delete it. We may delete workspaces that have been inactive for a long time, after telling the owner by email. Deletion follows the Data Processing Agreement.
Ending the agreement doesn't affect rights and obligations that arose before it ended. Sections 6, 9, 10, 11, 15, 16 and 19 continue to apply.
14. Warranties
We provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is" and "as available", without other warranties.
15. Liability
Neither party is liable for indirect or consequential loss, such as lost profits, revenue, business or data.
Each party's total liability under this agreement is limited to the fees you paid in the 12 months before the event that caused the claim.
These limits don't apply to your obligation to pay fees, to gross negligence or wilful misconduct, or to liability that the law doesn't allow to be limited.
16. Claims from third parties
You will defend and compensate Nimt for third-party claims that arise from your Customer Content or from use of the Service in breach of these terms.
17. Changes
We develop the Service continuously and may add, change or remove features.
We may update these terms. If a change is significant, we will tell you by email or in the Service at least 30 days before it applies. If a change materially disadvantages you, you can end your subscription before the change applies and get a refund of prepaid fees for the unused period. Continuing to use the Service after the change applies means you accept it.
18. General
- We may use subcontractors and remain responsible for them.
- Neither party may transfer this agreement without the other's consent, except that Nimt may transfer it as part of a merger, acquisition or sale of its business.
- Neither party is liable for delays caused by events outside its reasonable control.
- Notices are sent by email: to the account owner's address, or to support@nimt.ai.
- If part of these terms is invalid, the rest still applies.
19. Law and disputes
Swedish law applies. Disputes are settled by Swedish courts, with Helsingborg District Court (Helsingborgs tingsrätt) as the first instance.
20. Contact
Questions about these terms: support@nimt.ai.